Shipping policy
1. Introduction
This policy outlines how Ottica Götte manages the shipping and delivery of products purchased on the website otticagoette.ch.
We reserve the right to modify this policy at any time by updating this page. We recommend checking it periodically to stay informed about any changes.
2. Shipping Destinations
We currently ship to any address within Switzerland.
Shipments are handled by reliable couriers, including:
• Swiss Post
• DHL
• Other national couriers (e.g., Planzer, DPD, etc.)
3. Shipping Costs, VAT & Duties
• Free shipping on orders over CHF 150.–
• For orders up to CHF 149.95, a flat shipping fee of CHF 15.– will apply
All prices shown include Swiss VAT.
Any customs duties (in case of future international shipping) will be the responsibility of the customer.
4. Delivery Times & Tracking
We aim to ship your order within 1–2 business days from the time of payment confirmation.
Orders are processed during our business hours:
Monday to Friday, 9:00 AM to 5:00 PM (GMT+1).
Orders placed after 11:00 AM on Friday through Sunday will be processed on the next working day.
Delivery is usually completed within 3–5 business days after shipment.
Please note that transit times are estimates and do not account for possible delays caused by external factors such as weather, holidays, strikes, or logistical issues.
During peak periods (e.g., Christmas, Black Friday, seasonal sales), shipping may take up to 48 additional hours.
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
5. Contact
For any questions regarding the Shipping Policy, you can contact us at:
Email: info@otticagoette.ch
Address: Ottica Götte – via Pessina 8, 6900 Lugano, Switzerland
This policy outlines how Ottica Götte manages the shipping and delivery of products purchased on the website otticagoette.ch.
We reserve the right to modify this policy at any time by updating this page. We recommend checking it periodically to stay informed about any changes.
2. Shipping Destinations
We currently ship to any address within Switzerland.
Shipments are handled by reliable couriers, including:
• Swiss Post
• DHL
• Other national couriers (e.g., Planzer, DPD, etc.)
3. Shipping Costs, VAT & Duties
• Free shipping on orders over CHF 150.–
• For orders up to CHF 149.95, a flat shipping fee of CHF 15.– will apply
All prices shown include Swiss VAT.
Any customs duties (in case of future international shipping) will be the responsibility of the customer.
4. Delivery Times & Tracking
We aim to ship your order within 1–2 business days from the time of payment confirmation.
Orders are processed during our business hours:
Monday to Friday, 9:00 AM to 5:00 PM (GMT+1).
Orders placed after 11:00 AM on Friday through Sunday will be processed on the next working day.
Delivery is usually completed within 3–5 business days after shipment.
Please note that transit times are estimates and do not account for possible delays caused by external factors such as weather, holidays, strikes, or logistical issues.
During peak periods (e.g., Christmas, Black Friday, seasonal sales), shipping may take up to 48 additional hours.
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
5. Contact
For any questions regarding the Shipping Policy, you can contact us at:
Email: info@otticagoette.ch
Address: Ottica Götte – via Pessina 8, 6900 Lugano, Switzerland