Refund policy
1. Introduction
This policy outlines how Ottica Götte handles return requests when the minimum required conditions are met.
We reserve the right to modify this policy at any time by updating this page. We encourage you to review it periodically to stay informed of any changes.
2. Returns
Returning a product to Ottica Götte is simple.
If, for any reason, you wish to return an item, please send an email request to info@otticagoette.ch, including:
• Your order number
• Reason for the return
Return conditions:
• Products must be in their original condition, unworn, and unaltered in any way.
• Items must be returned in their original packaging, both inner and outer.
• You have 7 calendar days from the delivery date (as shown on the delivery slip) to send a return request.
Requests sent after the stated deadline will not be accepted unless otherwise decided at our discretion.
We always strive to accept returns, but if a product is received in unsuitable condition, we reserve the right to deny the refund. In such cases, the product will be returned to you at your expense.
3. Return Shipping
Once your return request has been received and approved, you will receive a return authorization confirmation via email.
You then have 15 calendar days from the date of the acceptance email to ship the item(s) to Ottica Götte.
If you fail to ship within that period, we reserve the right to cancel the return and/or refuse the package, even if the email was not received due to reasons beyond our control.
Return shipping costs are the responsibility of the customer and are non-refundable.
To ensure safe delivery, we recommend using a trackable and/or insured shipping method.
Important: Do not ship any return without having initiated the authorization process.
Unauthorized returns will be rejected and not refunded.
4. Refunds
Once we have received your returned item at our warehouse, we will proceed with a quality check.
Only products that meet all the minimum conditions (see section 2) will be eligible for a refund.
You will receive an email confirming whether your refund has been approved or declined.
Our goal is to process your refund within 1 business day of the quality check being completed.
Refunds will always be issued to the original payment method used at checkout.
Depending on the method, it may take a few days for the amount to be credited to your account.
Refunds are not issued for:
• Gift cards
• Sale or promotional items
• Used or damaged products not due to our error
• Products without original packaging or with missing parts
• Return requests submitted after the deadline
• Late shipments following return authorization
• Return shipping costs
5. Contact
For any questions regarding the Return Policy, please contact us at:
Email: info@otticagoette.ch
Address: Ottica Götte – via Pessina 8, 6900 Lugano, Switzerland
This policy outlines how Ottica Götte handles return requests when the minimum required conditions are met.
We reserve the right to modify this policy at any time by updating this page. We encourage you to review it periodically to stay informed of any changes.
2. Returns
Returning a product to Ottica Götte is simple.
If, for any reason, you wish to return an item, please send an email request to info@otticagoette.ch, including:
• Your order number
• Reason for the return
Return conditions:
• Products must be in their original condition, unworn, and unaltered in any way.
• Items must be returned in their original packaging, both inner and outer.
• You have 7 calendar days from the delivery date (as shown on the delivery slip) to send a return request.
Requests sent after the stated deadline will not be accepted unless otherwise decided at our discretion.
We always strive to accept returns, but if a product is received in unsuitable condition, we reserve the right to deny the refund. In such cases, the product will be returned to you at your expense.
3. Return Shipping
Once your return request has been received and approved, you will receive a return authorization confirmation via email.
You then have 15 calendar days from the date of the acceptance email to ship the item(s) to Ottica Götte.
If you fail to ship within that period, we reserve the right to cancel the return and/or refuse the package, even if the email was not received due to reasons beyond our control.
Return shipping costs are the responsibility of the customer and are non-refundable.
To ensure safe delivery, we recommend using a trackable and/or insured shipping method.
Important: Do not ship any return without having initiated the authorization process.
Unauthorized returns will be rejected and not refunded.
4. Refunds
Once we have received your returned item at our warehouse, we will proceed with a quality check.
Only products that meet all the minimum conditions (see section 2) will be eligible for a refund.
You will receive an email confirming whether your refund has been approved or declined.
Our goal is to process your refund within 1 business day of the quality check being completed.
Refunds will always be issued to the original payment method used at checkout.
Depending on the method, it may take a few days for the amount to be credited to your account.
Refunds are not issued for:
• Gift cards
• Sale or promotional items
• Used or damaged products not due to our error
• Products without original packaging or with missing parts
• Return requests submitted after the deadline
• Late shipments following return authorization
• Return shipping costs
5. Contact
For any questions regarding the Return Policy, please contact us at:
Email: info@otticagoette.ch
Address: Ottica Götte – via Pessina 8, 6900 Lugano, Switzerland